Frequently Asked Questions
Contact Information
How can I schedule an appointment with Star City HVAC?
You can schedule an appointment by calling/texting us at 540-580-7953 or by filling out the contact form on our website.
What are your hours of operation?
Our regular business hours are Monday through Friday, 8 AM to 6 PM. We also offer emergency services outside of these hours.
Customer Reviews
Where can I read reviews about Star City HVAC?
You can read our customer reviews on Google and our Facebook. We take pride in our 5-star ratings and strive to provide exceptional service to all our clients.
General Questions
What services does Star City HVAC provide?
Star City HVAC offers comprehensive residential heating and air conditioning services, including installation, maintenance, and repair of HVAC systems. We service all brands and specialize in heating, air conditioning, and boiler work.
Where is Star City HVAC located?
We are based in Roanoke, Virginia, and proudly serve the entire Southwest Virginia ( The Valley) region.
What makes Star City HVAC different from other HVAC companies?
With over 15 years of experience, Star City HVAC is a locally owned, family-operated business known for our A+ BBB rating and numerous 5-star reviews on Google. Our technicians are NATE certified, ensuring top-quality service. We also support local community endeavors and focus on affordable and up-front prices with flexible financing options.
Heating and Cooling Services
How often should I have my HVAC system serviced?
We recommend having your HVAC system serviced at least twice a year – once before the cooling season and once before the heating season. Regular maintenance ensures optimal performance and extends the lifespan of your system.
What brands do you service?
We service all major HVAC brands. Our technicians are trained to handle a wide variety of systems and models.
Why is my air conditioner freezing up?
An air conditioner freezing up can be caused by low refrigerant levels, poor airflow, thermostat issues, dirty evaporator coils, drainage problems, or fan issues.
How quickly can you respond to an emergency?
Our goal is to respond to emergency calls as quickly as possible. We prioritize emergency situations to provide prompt service.
Financing and Payment
Do you offer financing options?
Yes, we offer flexible financing options through Synchrony to make our services affordable for all our customers. Contact us to learn more about our financing plans.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, checks, cash, and we offer financing plans.
Maintenance and Repair
How can I prevent my HVAC system from breaking down?
Regular maintenance is key to preventing breakdowns. Schedule bi-annual maintenance checks, replace air filters regularly, keep vents unobstructed, and address any minor issues promptly to avoid major repairs.
What should I do if my HVAC system stops working?
If your HVAC system stops working, check the thermostat settings, ensure the power is on, and inspect the air filter. If the problem persists, contact Star City HVAC for professional assistance.
